Who am I dealing with?
Sold by Epicnicbasket.com - we are specialists in the sale of picnic baskets, outdoor goods and tailgating supplies. We have established solid relationships with many of the best distributors in the gift business giving our clients the opportunity to purchase quality gifts at an affordable price.

Payment Instructions
All payments must be made by credit card or paypal. All data entered in shopping cart is secured  with Comodo SSL to make sure the transaction is smooth, safe and secure.

We will arrange shipping within 1 to 3 business days after confirmation of your order and verification of your payment information although 50% of our items ship same day. Gifts are generally shipped using USPS or UPS. Deliveries generally take 4-5 business days to addresses in the US. You may receive multiple items with your order as we have multiple distributors to fill up our online selection. We are not responsible for any customs and duty charges from cross-border shipping.

Taxes

Only Canadian residents will be charged gst and pst. All international orders are tax free.  Keep in mind, 100% of our items ship from the US.

Customer Service
If you have further inquires, use our contact page to email us with your order number and email address associated with this purchase.

Business Hours
Monday to Friday from 9:30 AM to 5:00 PM Eastern Time but feel free to order at anytime using our secure checkout.

 
Return Terms
All sales other than personalized come with a no questions asked 30-day warranty unless advertised differently or damaged in transit. All University items are considered personalized items since they are custom embroidered or hot pressed. We pride ourselves in delivering excellent customer service in case something happens that is out of our control. If the item you have ordered is defective, contact us within the warranty period and we will arrange replacement the defective item for you with an item of equal or greater functionality. All sales are final. In the event that a suitable replacement is not available, a refund will be issued in the form directly on the credit card within one week. If damaged in transit, you must report this to us within 3 days of delivery. Buyer is responsible for all return shipping charges. Specific terms are:

• -For replacement, merchandise must be returned within 30 days of receipt and in the original packaging accompanied with bill of sale.
• -Returned items must be unused and undamaged. We carefully inspect returned items upon receipt before issuance of refunds, credits, or exchanges.
• -Merchandise should be carefully packed and insured for the full purchase price.
• -Absolutely no walk-in return/replacement service will be accepted without prior arrangement.
• -A refund may be issued if replacement is not available.
• -Pick up service is not available for return merchandise.
• -Shipping charges are non-refundable.
• -All defective products will be replaced within the appropriate warranty period.
• -The customer pays for shipping, but will be refunded if the unit is found faulty.
• -We will inspect all returns, and it is at the management’s discretion to fix or replace and returns as appropriate.

Warranty Coverage